Terms + Conditions

If you plan to become a client (“Client”) of Laurelow, L.L.C. (“Provider”), please read these terms and conditions (“Terms and Conditions,” “Agreement”) carefully before using the Laurelow website (“Website”).

Before you read further, please review the site’s privacy policy.

Conditions of Use

By continuing to use and make purchases on this website, Client confirms that they are aware of and willing to comply with this agreement.

Age Restriction

With the permission of a parent or guardian, any minor may browse the site, but Clients must be 18 (eighteen) and older.

Services and Transactions

Location & Delivery of Services

Location

Provider shall deliver Services to Client virtually and/or at the offices of Provider.

Duration

Provider will complete all Services by the duration specified in each project’s online description unless otherwise specified in written communications.

File Retrieval

If Client has ordered services from Provider, Provider may digitally re-send any files at Client’s request for up to four years after a project’s completion date.

User Accounts

Accuracy

Clients are responsible for the accuracy of any information they enter when becoming users, as well as any activities that occur within their accounts.

Removal of Accounts

Provider reserves all rights to remove accounts or cancel orders at this website operator’s discretion.

Payment

Payment Methods

Transactions within the website accept credit and debit cards (the only option for subscriptions), Apple Pay/Google Pay, and/or Stripe Link.

Refunds

Refunds are permitted as long as each product being refunded has been returned. The return method may vary by item type, and specific instructions will be given to anyone who requests to return a product.

Payment Disputes

Any payment dispute is handled on a case-by-case basis.

Shipping and Delivery

Provider directly mails original artwork and prints.

Deliveries within the continental United States commonly take between 5 and 12 business days. Shipping to other states of the U.S. may take up to 30 business days, varying by shipping provider and location.

Artistic Release

Client will spend a satisfactory amount of time reviewing Provider’s work and has a reasonable expectation that Provider will perform the Services in a similar manner and style unless otherwise specified in this Agreement.

Provider will use reasonable efforts to ensure Client’s desired Services are produced in a style and manner consistent with Provider current portfolio and Provider will try to incorporate any reasonable suggestion made by Client. However, Client understands and agrees that:

• Every client is different, with different tastes, budgets, and needs;
• Provider’s services are often a subjective art and Provider has a unique vision, with an ever-evolving style and technique;
• Provider will use their artistic judgment when providing Services for Client, which may not include strict adherence to Client’s suggestions;
• Although Provider will use reasonable efforts to incorporate Client’s suggestions and desires when providing Client with the Services, Provider shall have final say regarding the aesthetic judgment and artistic quality of the Services;
• Dissatisfaction with Provider’s aesthetic judgment or artistic ability are not valid reasons for termination of this Agreement or request of any monies returned.

Cancellation, Rescheduling and No-Shows

If Client desires to cancel Services, reschedule Services, or if it becomes impossible for Provider to render Services due to the fault of the Client or parties related to Client, Client shall provide notice to Provider as soon as possible via the Notice provisions detailed in this Agreement.

Intellectual Property

In the event that any copyrighted work(s) are created as a result of the services provided by Provider, Provider owns all copyrights in any and all work(s) they create or produce pursuant to federal copyright law (Title 17, Chapter 2, Section 201-02 of the United States Code), whether registered or unregistered.

However, Provider shares these copyrights with Client, who may use all work(s) how they see fit.

Limitation on Liabilities

Maximum Damages

Client agrees that the maximum amount of damages he or she is entitled to in any claim relating to this Agreement or Services provided in this Agreement are not to exceed the Total Cost of Services provided by Provider.

Indemnification

Client agrees to indemnify, defend and hold harmless Provider and its affiliates, employees, agents and independent contractors for any injury, property damage, liability, claim or other cause of action arising out of or related to Services and/or product(s) Provider offers to Client.

General Provisions

Governing Law

Michigan laws govern all matters arising out of or relating to this Agreement, including torts.

Severability

If any portion of this Agreement is deemed to be illegal or unenforceable, the remaining provisions of this Agreement remain in full force.

Notice

Parties shall provide effective notice (“Notice”) to each other via email.