Terms of Service | Laurelow

Effective 05/18/24

If you plan to become a client (“Client”) of Laurelow, L.L.C. (“Provider”) by purchasing any service(s) (“Service”/”Services”) and/or physical product(s) (“Deliverable”/”Deliverables”) from this U.S.-based website, please read these terms of Service (“Terms of Service,” “Agreement”) carefully before using the Laurelow website (“Website”).

Before you read further, please review our privacy policy.

Conditions of Use

By continuing to use and make purchases on this website, Client confirms that they are aware of and willing to comply with this agreement.

Services and Transactions

Location & Delivery of Services

Electronic Communications and Electronic Signatures. Client agrees to be bound by any affirmation, assent, or agreement they transmit through this website, including but not limited to any consent they give to receive communications from Provider solely through electronic transmission. Client agrees that, when in the future, they click on an “I agree,” “I consent,” or other similarly worded “button” or entry field with a mouse, keystroke, or other computer device, their agreement or consent will be legally binding and enforceable and the legal equivalent of a handwritten signature.

Creative Direction. After purchasing any project, Client shall use the relevant form in this website’s portal to schedule any necessary video consultation(s) and submit their project requirements. All other exchange of information necessary for the project’s completion must take place 1.) during the scheduled video consultation(s) and/or 2.) through email.

Location. Provider shall fulfill Services for Client virtually and/or at the registered business location of Client.

File Retrieval. If Client has ordered Services from Provider, Provider may digitally re-send any files through email at Client’s request for up to two years after a project’s completion date.

Client Accounts

Accuracy. Clients are responsible for the accuracy of any information they enter when becoming users, as well as any activities that occur within their accounts.

Removal of Accounts. Provider reserves all rights to remove accounts, which may also involve canceling orders and ceasing communication with Clients, at Provider’s discretion.

Payment

Payment Methods. Transactions within the website accept credit cards and debit cards, Apple Pay/Google Pay, and/or Stripe Link.

Payment Schedule. Every manual invoice sent to Client’s email from this Website is due within 10 days of its send date. All other payment is due upfront at the time of ordering.

Additional Charges. In addition to prices Client agrees to pay at checkout, Client may incur any of the following charges.

When required to deliver Services within the continental United States and outside of the official Detroit Metropolitan Area, Provider shall be reimbursed for all travel costs billed through this Website, including transportation time.
When agreeing with Client to services outside of the scope of any project, Provider may also charge a negotiable hourly rate, billed through this Website.

Refunds. According to Provider’s 30-day guarantee, the return of all payment(s) for Services is permitted if all of the following are true:

Client and their company requesting such refund had signed their first contract with Provider less than one month prior,
Client has not already explicitly approved the final virtual or physical delivery of their project(s) in writing,
Client agrees to never receive and/or use any of Provider’s files and/or Deliverables, and
Client does not transact with Laurelow at any future time following their refunded purchase.

Reimbursements for travel are non-refundable.

Payment Disputes. Any payment dispute is handled on a case-by-case basis.

Timing

One-Time Service Completion. Any purchase of services may require up to one month (30 days) to complete unless otherwise acknowledged by Client and Provider in writing.

Cancellation, Rescheduling, and No-Shows. If Client desires to cancel Services, reschedule Services, or if it becomes impossible for Provider to render Services due to the fault of the Client or parties related to Client, Client shall provide notice to Provider as soon as possible via email.

Postponement. If Client is unable to respond to Provider’s email communication(s) within four days of any message sent by Provider and/or if Client has had an outstanding payment balance for over ten days, both parties shall mutually agree on a revised timeline for project completion via email. Any adjustments to the schedule shall be documented in writing.

Artistic Release

Portfolio Review. Client will spend a satisfactory amount of time reviewing Provider’s work and has a reasonable expectation that Provider will perform the Services in a similar manner and style unless otherwise specified in this Agreement.

Variations in Style. Provider will use reasonable efforts to ensure Client’s desired Services are produced in a style and manner consistent with Provider current portfolio and Provider will try to incorporate any reasonable suggestion made by Client. However, Client understands and agrees that:

Every client is different, with different tastes, budgets, and needs;
Provider’s services are often a subjective art and Provider has a unique vision, with an ever-evolving style and technique;
Provider will use their artistic judgment when providing Services for Client, which may not include strict adherence to Client’s suggestions;
Although Provider will use reasonable efforts to incorporate Client’s suggestions and desires when providing Client with the Services, Provider shall have final say regarding the aesthetic judgment and artistic quality of the Services;
Dissatisfaction with Provider’s aesthetic judgment or artistic ability are not valid reasons for termination of this Agreement or request of any monies returned.

Intellectual Property. In the event that any copyrighted work(s) are created as a result of the services provided by Provider, Provider owns all copyrights in any and all work(s) they create or produce pursuant to federal copyright law (Title 17, Chapter 2, Section 201-02 of the United States Code), whether registered or unregistered. However, Provider shares these copyrights with Client, who may use all work(s) how they see fit.

Limitation on Liabilities

Maximum Damages

Client agrees that the maximum amount of damages he or she is entitled to in any claim relating to this Agreement or Services provided in this Agreement are not to exceed the Total Cost of Services provided by Provider.

Indemnification

Client agrees to indemnify, defend and hold harmless Provider and their affiliates, employees, agents and independent contractors for any injury, property damage, liability, claim or other cause of action arising out of or related to Services and/or product(s) Provider offers to Client.

General Provisions

Governing Law

All legal rights and liabilities subject to this agreement are governed by the laws of the State of Michigan.

Choice of Forum

All legal disputes are required to be brought in the Michigan Eastern District Court in Detroit, MI or the Michigan Eastern District Court of Ann Arbor, MI, where appropriate based upon the jurisdictional amount of damages claimed.

Severability

If any portion of this Agreement is deemed to be illegal or unenforceable, the remaining provisions of this Agreement remain in full force.

Modifications to Terms of Service

Provider may revise this Agreement at any time, and Client agrees to be bound by the revised Agreement. Any such modifications will become effective on the date they are first posted to this site. It is Client’s responsibility to return to this Agreement from time to time to review the most current terms and conditions. Provider does not and will not assume any obligation to notify Client of changes to this Agreement.

Laurelow welcomes comments, questions, concerns, or suggestions. Please contact us by emailing support@laurelow.com.